Location: Sevilla, Málaga or other areas in Andalucía. The supported territory is primarily Eastern Andalucía. #LI-Onsite

Key Responsibilities:

• Select the most appropriate solution from the solution portfolio, based on needs identified by the brand marketing teams, the product life cycle (pre-launch, launch, break-even, peak sales, and maturity) and patient journey phase (diagnostic - treatment – adherence), and customer feedback.
• Customize the solution to suit the needs of the specific brand team and customer base (primary and specialty care).
• Increase early patient identification, optimization, and better referral through close collaboration with Primary Care managers / pathology leads, providing the needed tools and training for better patient management.
• Support the strategy management with legal and compliance checks by reviewing contracts from a practical field perspective.
• Implement digital solutions aligned with the portfolio strategy.
• Partner and manage relationship with customer, managing day-to-day vendor activities in the field (primary and specialty care).
• Provide input into development of KPIs, especially as it relates to feasibility of measurement and optimal collection frequency.
• Communicate the impact of the solutions, internal and externally.

Essential Requirements:

• Educational Background: A degree in life sciences, engineering, or similar is required.
• At least 2 years of previous experience with customer facing roles in the consultancy industry, oriented to innovation, project management, processes improvement and beyond-the-pill solutions design.
• Experience with innovation in the public sector or primary care/hospital environment, familiar with a strategical approach to improve the patient journey or to provide solutions to speed it up.
• Strong stakeholders management, deep experience in agile ways of working and project management methodologies.
• Negotiation and persuasion skills, interpretation and efficient communication of complex information, customer experience approach.
• Fluent written and spoken English and Spanish languages.

Benefits and Rewards:

Company Pension Plan, Life and Accidental Insurance, Meals Allowance or Canteen in the office, Flexible working hours. Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: Novartis Life Handbook

Commitment to Diversity and Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.